Last updated: June 2026
OneXpress is a trading name of Digital Data Box UK Ltd (also trading as DDBox), registered in England and Wales. Registered office: 167-169 Great Portland Street, London, W1W 5PE. Operations: Cirencester, with vehicles in Gloucester and Swindon. Contact: info@onexpress.uk · 07565 041113 · www.onexpress.uk
When you use our services or contact us, we may collect: your name and business name, contact details (phone, email, address), collection and delivery addresses, booking and payment information, and communication records. We do not collect sensitive personal data unless specifically required for a booking.
We use your data to process and fulfil your booking, provide proof of delivery, send booking confirmations and updates, manage your account if applicable, and comply with legal obligations. We do not use your data for unsolicited marketing without your consent.
We process your data under the following legal bases: contract performance (to fulfil your booking), legitimate interests (to operate and improve our service), legal obligation (to comply with applicable laws), and consent where specifically obtained.
We do not sell your personal data. We may share data with: our drivers (for collection and delivery purposes only), payment processors (Stripe), and regulatory authorities if required by law. All third parties are required to handle your data securely and in compliance with GDPR.
We retain booking records for 7 years in accordance with HMRC requirements. Contact data is retained for as long as necessary to maintain our business relationship, after which it is securely deleted.
Our website uses essential cookies only, required for the site to function. We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings.
Under UK GDPR you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, and data portability. To exercise any of these rights, contact us at info@onexpress.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use industry-standard encryption and access controls.
For any privacy-related queries or to exercise your rights, contact us at info@onexpress.uk or call 07565 041113.